**If this is your first time booking with Building Bridges Counselling Services, please book in for a Coffee and Chat prior to your first session. Once a Coffee and Chat has been completed then an intake can be scheduled. If you have any questions regarding Coffee and Chat’s or about our other services please call 587-318-0018.

Cancellation Policy 

Cancellations require forty-eight (48) hours advanced notification during business days and hours to avoid being charged session cost. Late cancellations and no-shows (unexcused absences from sessions) will be charged the rate for the missed session.

If rescheduling an appointment within forty-eight (48) business days and hours prior to your scheduled session, Building Bridges’ policy is as follows. If the session can be rescheduled within the same week as the original appointment, clients will not be charged for the full cost of the session, but will be charged a $10.00 admin fee. If the session cannot be rescheduled within the same week, clients will be charged for the full cost of the session. Sessions that are rescheduled outside of the 48 hours will not be charged.

If rescheduling within the hour before or at the time of a scheduled session, clients will be charged for half of the agreed rate for sessions plus the $10.00 admin fee. This policy is only applied if the session can be rescheduled within the same week.
Cancelled or rescheduled appointments that are due to emergencies will be refunded to the credit card on file. In such a circumstance, please contact Building Bridges by phone to discuss with your counsellor. Counsellors hold the right to use their discretion in determining what constitutes an emergency.

If cancelling or rescheduling a Monday appointment, please do so by the prior Friday before 5:30 pm or at the time of, or before the time of, the Monday appointment, whichever is earlier  to avoid charges. If cancelling or rescheduling a Friday appointment, please do so by the  prior Tuesday before 5:00 pm, or at the time of, or  before the time of, the Friday appointment, whichever is earlier  to avoid charges. If cancelling or rescheduling a Tuesday appointment, please do so by the prior Saturday before 2:00 pm, or at the time of, or before the time of, the Tuesday appointment, whichever is earlier  to avoid charges

If cancelling or rescheduling a booking within 48 business hours prior to a session, please call Building Bridges Counselling Services at 587-318-0018 and leave a message. Please do not email or text as delivery is not always instantaneous.


If you are scheduled for an appointment after 5 pm on weekdays or on weekends please text message your counsellor**

Thank you,

Building Bridges Counselling Services

(For contact information please CLICK HERE)